AI tools — Call center

7 tools. The latest schema is always in call_tool_catalog once connected.

Call-center agents

ReadScope: call:read

call_agents_search

List call-center agents: extension, status (Available, OnCall, Paused, Acw, Offline) and assigned queues.

Parameter	Type	Required	Description
`status`	string	no	Filter by agent status
`search`	string	no	Name or extension
`page`	integer	no	Page, starting at 1
`pageSize`	integer	no	Rows per page, max 50

Or call over REST with an API key

curl -X POST https://api.nextx.vn/api/v1/ai/tools/call/call_agents_search/read \
  -H "X-Api-Key: $API_KEY" -H "Content-Type: application/json" \
  -d '{"status":"Available"}'

MCP call example (for AI assistants)

AI assistants send this call themselves when you ask in plain words; you only need it when debugging an MCP connection.

{
  "name": "call_agents_search",
  "arguments": {
    "args": {
      "status": "Available"
    }
  }
}

Call flows

ReadScope: call:read

call_call_flows_search

List automated call flows, filtered by status and name.

Parameter	Type	Required	Description
`status`	string	no	Flow status
`search`	string	no	Flow name
`page`	integer	no	Page, starting at 1
`pageSize`	integer	no	Rows per page, max 50

Or call over REST with an API key

curl -X POST https://api.nextx.vn/api/v1/ai/tools/call/call_call_flows_search/read \
  -H "X-Api-Key: $API_KEY" -H "Content-Type: application/json" \
  -d '{"search":"CSKH"}'

MCP call example (for AI assistants)

AI assistants send this call themselves when you ask in plain words; you only need it when debugging an MCP connection.

{
  "name": "call_call_flows_search",
  "arguments": {
    "args": {
      "search": "CSKH"
    }
  }
}

Call history

ReadScope: call:read

call_calls_search

Call history within the caller's visible scope: filter by direction (Inbound, Outbound), status, agent, date range and phone number.

Parameter	Type	Required	Description
`direction`	string	no	Inbound or Outbound
`status`	string	no	Ringing, Answered, Completed, Missed, Abandoned, Voicemail or Failed
`agentId`	string	no	Agent id
`dateFrom`	string	no	From date (yyyy-MM-dd)
`dateTo`	string	no	To date (yyyy-MM-dd)
`search`	string	no	Phone number
`page`	integer	no	Page, starting at 1
`pageSize`	integer	no	Rows per page, max 50

Or call over REST with an API key

curl -X POST https://api.nextx.vn/api/v1/ai/tools/call/call_calls_search/read \
  -H "X-Api-Key: $API_KEY" -H "Content-Type: application/json" \
  -d '{"direction":"Inbound","status":"Missed","dateFrom":"2026-10-27","dateTo":"2026-10-27"}'

MCP call example (for AI assistants)

AI assistants send this call themselves when you ask in plain words; you only need it when debugging an MCP connection.

{
  "name": "call_calls_search",
  "arguments": {
    "args": {
      "direction": "Inbound",
      "status": "Missed",
      "dateFrom": "2026-10-27",
      "dateTo": "2026-10-27"
    }
  }
}

Calling campaigns

ReadScope: call:read

call_campaigns_search

List calling campaigns (Draft, Active, Paused, Completed, Cancelled), searchable by name.

Parameter	Type	Required	Description
`status`	string	no	Campaign status
`search`	string	no	Campaign name
`page`	integer	no	Page, starting at 1
`pageSize`	integer	no	Rows per page, max 50

Or call over REST with an API key

curl -X POST https://api.nextx.vn/api/v1/ai/tools/call/call_campaigns_search/read \
  -H "X-Api-Key: $API_KEY" -H "Content-Type: application/json" \
  -d '{"status":"Active"}'

MCP call example (for AI assistants)

AI assistants send this call themselves when you ask in plain words; you only need it when debugging an MCP connection.

{
  "name": "call_campaigns_search",
  "arguments": {
    "args": {
      "status": "Active"
    }
  }
}

IVR scripts

ReadScope: call:read

call_ivr_flows_search

List IVR (auto-attendant) scripts, filtered by status and name.

Parameter	Type	Required	Description
`status`	string	no	Script status
`search`	string	no	Script name
`page`	integer	no	Page, starting at 1
`pageSize`	integer	no	Rows per page, max 50

Or call over REST with an API key

curl -X POST https://api.nextx.vn/api/v1/ai/tools/call/call_ivr_flows_search/read \
  -H "X-Api-Key: $API_KEY" -H "Content-Type: application/json" \
  -d '{"search":"Tổng đài chính"}'

MCP call example (for AI assistants)

AI assistants send this call themselves when you ask in plain words; you only need it when debugging an MCP connection.

{
  "name": "call_ivr_flows_search",
  "arguments": {
    "args": {
      "search": "Tổng đài chính"
    }
  }
}

Call-center phone numbers

ReadScope: call:read

call_phone_numbers_search

List the call center's phone numbers, active or disabled, searchable.

Parameter	Type	Required	Description
`isActive`	boolean	no	true = active numbers only
`search`	string	no	Phone number
`page`	integer	no	Page, starting at 1
`pageSize`	integer	no	Rows per page, max 50

Or call over REST with an API key

curl -X POST https://api.nextx.vn/api/v1/ai/tools/call/call_phone_numbers_search/read \
  -H "X-Api-Key: $API_KEY" -H "Content-Type: application/json" \
  -d '{"isActive":true}'

MCP call example (for AI assistants)

AI assistants send this call themselves when you ask in plain words; you only need it when debugging an MCP connection.

{
  "name": "call_phone_numbers_search",
  "arguments": {
    "args": {
      "isActive": true
    }
  }
}

Call queues

ReadScope: call:read

call_queues_search

List call queues, active or disabled, searchable.

Parameter	Type	Required	Description
`isActive`	boolean	no	true = active queues only
`search`	string	no	Queue name
`page`	integer	no	Page, starting at 1
`pageSize`	integer	no	Rows per page, max 50

Or call over REST with an API key

curl -X POST https://api.nextx.vn/api/v1/ai/tools/call/call_queues_search/read \
  -H "X-Api-Key: $API_KEY" -H "Content-Type: application/json" \
  -d '{"isActive":true}'

MCP call example (for AI assistants)

AI assistants send this call themselves when you ask in plain words; you only need it when debugging an MCP connection.

{
  "name": "call_queues_search",
  "arguments": {
    "args": {
      "isActive": true
    }
  }
}